Privacy Policy

Last updated: 27.12.2024

1. Data Controller

The party responsible for processing your personal data on this website is:

KaProblem e.U. Stefan Nothegger
Weissachstraße 6e
A-6330 Kufstein
Austria
E-Mail: info@kaproblem.com

2. Collection and Storage of Personal Data

a) When Visiting the Website

When you access our website, information is automatically sent to our website server. This information is temporarily stored in a so-called log file.

The following information is collected:

  • IP address of the requesting computer
  • Date and time of access
  • Name and URL of the retrieved file
  • Website from which access is made (referrer URL)
  • Browser used and, if applicable, the operating system of your computer and the name of your access provider

The above data is processed for the following purposes:

  • Ensuring a smooth connection to the website
  • Ensuring comfortable use of our website
  • Evaluation of system security and stability
  • Other administrative purposes

The legal basis for data processing is Art. 6 (1) lit. f GDPR.

b) When Using the Contact Form or Email Contact

When you contact us via contact form or email, the following data is processed:

  • Name
  • Email address
  • Country (for product inquiries)
  • Message text

We use this data exclusively to process your inquiry and store it in accordance with statutory retention periods. Processing is based on Art. 6 (1) lit. b GDPR (contract initiation) or Art. 6 (1) lit. f GDPR (legitimate interest).

c) When Making a Product Inquiry or Order

When you inquire about or order products through our website, we collect the following data:

  • First and last name
  • Email address
  • Country
  • Billing and delivery address (for orders)
  • Telephone number (if voluntarily provided)
  • Payment information (for orders)

The processing of this data is carried out:

  • To process your inquiry and fulfill the contract (Art. 6 (1) lit. b GDPR)
  • To fulfill legal obligations, e.g. tax retention requirements (Art. 6 (1) lit. c GDPR)
  • To protect legitimate interests, e.g. to assert legal claims (Art. 6 (1) lit. f GDPR)

3. Disclosure of Data

Your personal data will only be transferred to third parties for the following purposes:

  • To payment service providers for processing your order
  • To shipping companies for delivery of your order
  • If there is a legal obligation (Art. 6 (1) lit. c GDPR)
  • If you have expressly consented (Art. 6 (1) lit. a GDPR)

4. Cookies

Our website uses cookies to improve user-friendliness. Cookies are small files that your browser automatically creates and that are stored on your device when you visit our website.

We use the following types of cookies:

  • Technically necessary cookies: These are required to display the website correctly and provide basic functions.
  • Optional cookies: These are used, for example, to analyze user behavior.

The legal basis for processing technically necessary cookies is Art. 6 (1) lit. f GDPR. We only set optional cookies with your consent (Art. 6 (1) lit. a GDPR).

5. Rights of Data Subjects

You have the following rights:

  • Information about your stored data (Art. 15 GDPR)
  • Rectification of incorrect data (Art. 16 GDPR)
  • Erasure of your data, unless legal retention obligations apply (Art. 17 GDPR)
  • Restriction of processing under certain conditions (Art. 18 GDPR)
  • Data portability of the data you have provided (Art. 20 GDPR)
  • Objection to processing based on Art. 6 (1) lit. f GDPR (Art. 21 GDPR)
  • Withdrawal of consent (Art. 7 (3) GDPR)
  • Complaint to a data protection supervisory authority (Art. 77 GDPR)

In Austria, the competent supervisory authority is the Austrian Data Protection Authority.

6. Retention and Deletion of Data

We store your personal data only for as long as necessary to fulfill the purposes, or in accordance with statutory retention periods (e.g. tax retention obligations of 7 years).

7. Data Security

We use appropriate technical and organizational security measures to protect your data against manipulation, loss, destruction or unauthorized access. Our security measures are continuously improved in line with technological developments.

8. Changes to this Privacy Policy

We reserve the right to adapt this privacy policy to comply with current legal requirements or changes to our services. The current version can always be found on our website.

9. Contact

If you have questions about the processing of your personal data or wish to exercise your rights, please contact us at:

KaProblem e.U. Stefan Nothegger
Weissachstraße 6e
A-6330 Kufstein
Austria
E-Mail: info@kaproblem.com